Refund Policy

Refund eligibility depends on the type of product purchased.

Physical products

Customers should report damaged, defective, incorrect, or missing products as soon as reasonably possible after delivery.

Refunds for physical products may be subject to the individual seller's return conditions and JICHO SAHII marketplace policies.

Digital products

For digital products, eBooks, paid videos, downloads, or other digital content, refunds may be limited once the customer has accessed, viewed, streamed, or downloaded the purchased content, except where required by applicable law or where the content was materially defective or incorrectly supplied.

How to request a refund

Customers requesting a refund should contact customer support and provide their order information and the reason for the request.

Refund processing

Approved refunds will normally be returned to the original payment method.

Contact

To request a refund, please contact us through our Contact page. Contact us →